1. Please email or fax us the information below.
   1. Fist name
   2. Last name
   3. Shipping address
   4. Phone number
   5. Payment Type ( wire transfer or PayPal)
   6. Products desired ( sku # and product name)
   7. Quantities
2. We will email you the total and itemized costs including shipping charge within 24 hours ( except weekends and holidays).
3. Please reply to our email and put "I Agree to the total cost and International Terms and Conditions" in the subject line.
4. We will send you order confirmation and payment instructions.
5. Please make the payment.
6. To expedite your order, please kindly inform us as soon as the payment is made.
7. After payment is received, merchandise will be shipped every FRIDAY via USPS, and tracking number will be provided.  If customer need urgent shipment, please indicate you need UPS shipment which will be shipped out everyday.

1. Total cost quoted does not include..
   The total cost quoted does NOT include the custom & duty charged by your country nor brokerage fee that might charged by the shipping courier for the custom clearance.



2. International order processing fee
   Customers will be charged $10 for international order processing fee.



3. Shipping damages
   The packages will be fully insured. In case of shipping damage (very unlikely), we will help customer to claim insurance from the shipping courier out of courtesy. Please note that Sundialmicro.com should NOT be held responsible for any shipping damages.



4. RMA Repair/ Replacement:
   In case if there's any RMA issue, all RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring Brokerage or Custom Fees will be accepted. Sundial Micro will return ship to customer via regular shipping method and pay shipping charges to destinations within USA only, customer pays all balance. Any other shipping arrangement will cost extra. Sundial Micro will pay no Brokerage, duty, customs fee, V.A.T., or any other fees except return shipping cost.

   5.    NO return for refund for all international orders.