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How to Order | Shipping Method | Estimated Time of Delivery | Payments Accepted | International Terms and Conditions

How to Order

Please email or fax us the information below.
1. Fist name
2. Last name
3. Shipping address
4. Phone number
5. Payment Type ( wire transfer or PayPal)
6. Products desired ( sku # and product name)
7. Quantities
We will email you the total and itemized costs including shipping charge within 24 hours ( except weekends and holidays).
Please reply to our email and put "I Agree to the total cost and International Terms and Conditions" in the subject line.
We will send you order confirmation and payment instructions.
Please make the payment.
To expedite your order, please kindly inform us as soon as the payment is made.
Merchandise will be shipped within 3 business days after payment is received and tracking number will be provided.

Shipping Method

To provide you the most economical shipping cost, we ship all the international orders via "Global Express Mail" provided by United State Postal Service

Estimated Time of Delivery

The estimated time of delivery is approximate 4-6 business days. The tracking number will be emailed to you as soon as the package is shipped.

Payments Accepted

For all the international orders (except Canada), we only accept wire transfer and PayPal. The detail payment instruction will be emailed to you once you agree to our total cost and International Terms and Conditions.

International Terms and Conditions

Total cost quoted does not include..
The total cost quoted does NOT include the custom & duty charged by your country nor brokerage fee that might charged by the shipping courier for the custom clearance.

International order processing fee
Customers will be charged $15 for international order processing fee.

Shipping damages
The packages will be fully insured. In case of shipping damage (very unlikely), we will help customer to claim insurance from the shipping courier out of courtesy. Please note that Sundialmicro.com should NOT be held responsible for any shipping damages.

RMA
In case if there's any RMA issue, all RMA returns must be shipped prepaid. No collect shipment or any out of country shipment requiring Brokerage or Custom Fees will be accepted. Sundial Micro will return ship to customer via regular shipping method and pay shipping charges to destinations within USA only, customer pays all balance. Any other shipping arrangement will cost extra. Sundial Micro will pay no Brokerage, duty, customs fee, V.A.T., or any other fees except return shipping cost.

2008-03-20
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